Report a Broken Street Light

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1. Please read the information before completing the form to find out about instances where a street light fault is regarded as an emergency.
  Street Lighting Emergencies
  Emergencies are responded to within 2 hours and cover:
  - The metal panel on the front of the lamppost/sign pole/control cabinet is off and the wires are showing.
  - If someone has crashed into a lamppost/sign pole/control cabinet or it is leaning over.
  - If the lamppost bracket, lantern or bowl is hanging down.
  - If there are damaged underground or overhead cables.
  - If any part of the installation is burning.
  - Any report of electric shock.
  In each case call 01506 280000 as soon as possible. The more information you give us, the better. Each lamppost/sign pole/control cabinet has its own unique number, if possible, quote this and give as much detail as you can about the lamppost's/sign pole's/control cabinet's location.
  Service Standards
  We aim to:
  - Repair above ground street lighting, signs and bollard defects within 7 calendar days of notification.
  - Repair underground cable faults, which are West Lothian Council's responsibility within 28 calendar days of notification.
  - If the cables are the responsibility of Scottish Power, we will inform Scottish Power of the fault and monitor the situation regularly with them until resolution.
  - Provide an effective emergency response service within 2 hours.
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Report a Broken Street Light

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