Contact Us Online

How to pay online

You can pay online for a number of services using the Pay For It section

Environmental Health and Trading Standards

Visit Environmental Health and Trading Standards pages to find out what they are able to do for you and how to contact the team.

Trading Standards

If you are looking to contact Trading Standards please visit Trading Standards page to find out what they are able to do for you.

Animal Welfare Details

Find out how to contact the animal welfare officer and what they deal with on the Animal Welfare pages.

Report a Dead Animal

If you have any issues with a dead animal in a public place, please complete our online Report a Dead Animal form .

Grit Bin Issue

If you have any issues with a grit bin, please complete our online Report a Grit Bin Issue form .

Pothole or Other Road Issue

You can report a pot hole using our Report a Pothole or Other Road Issue form.

Gritting Issue

You can find out what the gritting routes in West Lothian are by Visiting the Winter Maintenance Pages.

You can make an enquiry about gritting routes or winter maintenance using out online Gritting Routes and Winter Maintenance Enquiries form.

Road Markings Issue

You can report a road works or road marking issue online using our Report a Road Works or Road Marking Issue form.

Street Lighting

You can report a street light online using our Report a Broken Street Light form

Apply for Planning Permission

If you are looking to apply for planning permission you find the process for applying on the Planning Application pages.

Planning Complaints and Queries

If you have a complaint or query in relation to the development or use of land which is causing you concern, you can complete our online Planning Enforcement complaint form.

Building Standards

For guidance on Building Standards including building warrants, letters of comfort and copy of documents. Please visit Building Standards.

Bin Collections

You can check your bin collection date using online bin collection date checker.

Report a missed bin

You can report a missed collection by using online missed bin collection form.

Bulky Uplift

You can book a bulky uplift using our book a bulky uplift form.

Missed, Stolen or Damaged Bin

You can report a missing, stolen or damaged bin by using our online report a missing, stolen or damaged bin form.

Recycling Centres

To find out which days you can attend your local Community Recycling Centre or what you can take, please visit our Community Recycling Centres page.

You can find information about your local recycling using Recycle Now website

Additional Bins

You can order an additional Blue, Brown or Green bin using our Request a Recycling Bin form.

Fly Tipping

If you would like to report illegal fly tipping you can use our Report Illegal Fly Tipping online form.

What goes in my bins?

Find out what goes in your grey, blue, brown and food waste bin on :

• What goes in my Grey Bin?
• What goes in my Blue Bin and Green Bin?
• What goes in my Brown Bin?

Assisted Collection

If you would like to request an assisted collection you can use our Request an Assisted Collection online form.

Additional Grey Bin

If you would like to request an additional grey bin can use our Request for an Additional Grey Bin online form.

Find a School

You can find a list of schools and how to contact them on the Find a School page

Placing in Schools

If you are applying with in term time please contact the school for an application. You will find a list of schools on the Find a School page

To apply for a school, ELC or wraparound place you must complete an on-line application form. You will find the list of application forms on Apply for pre-school and school places

School Transport

You can apply for school transport using our online application for free school transport form

School Transport Routes

You can find details on school transport routes by visiting School Bus Route and Timetable Information

Apply for a council house

You will find information on how to apply for a Council House on Apply For a Council House page.

Homelessness

You will find information about Homelessness on Homelessness page.

Advice Shop

Find out what the Advice Shop can help with and where you can find them on the Advice Shop pages

Alternatively if you would like to be referred to the Advice Shop services please complete the Advice Shop Online Referral Form

Crisis and Community Care Grants

Find out more about Crisis and Community Care Grants and how to apply for them on Scottish Welfare Fund page

Universal Credit

You can find out about universal credit and how to apply in our Universal Credit section

How to make a complaint

If you are looking to make a complaint you can complete the online complaints form.

How to access information

If you are looking for FOI, Environmental Information requests or wish to view data protection and GDPR information, please visit Accessing Information .