Complaints Survey

CSC COMPLAINT SURVEY
1. Following your recent contact with West Lothian Council, we would value your comments on the complaint process. Your feedback will enable us to improve our Complaint handling in future
2. Please provide us with your reference number?
Please complete your Name and Address details
1. This is to allow us to add notes to the relevant service user
2. First name*
3. Last name*
4. Your address
  1. Your Address
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  4. Your Address
    
    OSG Postcode Search (Custom drop-down list)
    
    Postcode
    
    Address
5. Telephone number*
6. Email Address
7. Please rate the following:
8. The next question relates to complaints which are Upheld or Part Upheld
9. Accessibility to the complaint procedure *
  
  Excellent
  
  Good
  
  Adequate
  
  Poor
  
  Very Poor
  
  Not Applicable
The service's understanding of your complaint*
1. Excellent
2. Good
3. Adequate
4. Poor
5. Very Poor
6. Not Applicable
The service's handling of your complaint *
1. Excellent
2. Good
3. Adequate
4. Poor
5. Very Poor
6. Not Applicable
Keeping you informed of the progress with your complaint*
1. Excellent
2. Good
3. Adequate
4. Poor
5. Very Poor
6. Not Applicable
The clarity of response to your complaint*
1. Excellent
2. Good
3. Adequate
4. Poor
5. Very Poor
6. Not Applicable
Were you satisfied with the outcome of your complaint?*
1. Yes
2. No