Customer Service Centre Survey

Please complete your Name and Address details
1. This is to allow us to add notes to the relevant service user
2. Full Name
3. Your Address
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6. Your Address
  1. OSG Postcode Search (Custom drop-down list)
    
    Postcode (optional)
  2. Address (optional)
8. Address
  1. Building name/number (optional)
  2. Street (optional)
  3. Town (optional)
  4. Post Code (optional)
9. Email Address
10. Telephone Number
  Please type number with no spaces.
How did you contact the Customer Service Team?
1. Telephone
2. Email
3. WLC Website
4. Other
Why did you contact the Customer Service Centre Team?
1. Waste Management Enquiry
2. Request a service
3. Pupil Placement Enquiry
4. Make a Payment
5. Make a Complaint
6. Housing Enquiry
7. For Advice and Information
8. External Environment
9. Housing Repairs
10. Careline
11. Other
Please tell us what your external environment enquiry related to? (optional)
1. Roads
2. Street Lighting
3. Grounds maintenance
4. Garden maintenance
5. Public transport
6. Other
Please tell us what your waste enquiry related to? (optional)
1. Missed bin
2. Request a new bin
3. Bulky uplift
4. Civic Recycling Centre (CRC) booking
5. Other
Please tell us what your housing enquiry related to? (optional)
1. Allocations
2. Housing officer
3. Rent/Rent arrears
4. Homelessness/Housing Need
5. Safer Neighbourhood Team
6. Other
Please tell us your type of repair enquiry? (optional)
1. Book a gas service
2. Book a new repair/s
3. Book an emergency repair
4. Cancel an appointment
5. Chase up an existing repair
6. Re-book a repair
7. Other
1. What assistance was arranged by the Careline Operator? (optional)
  
  None, Dealt with in house
  
  Arrange assistance with family
  
  arrange assistance with other
  
  Nurse/Doctor
  
  Emergency Services
  
  Other
2. Can you provide further details about the assistance that was provided to you? (optional)
Would you recommend the service you received today to others?
1. Yes
2. No

Customer Service Centre Survey

Your Address