Request a Replacement Bin

You can report your bin missing, stolen or damaged using the online form below.

2023 Privacy Notice - Operational Services - General Customer enquiries (email, letter and phone) (PDF) [77KB] (opens new window)

Please Note: Due to the introduction of the new green bins this has lead to a significant increase in requests for changes to containers which is causing delays in processing requests. Priority will be given to providing grey and brown bins at this time. Unfortunately this means that requests for blue and green bins will be delayed and it may take several weeks to supply or remove the containers you have requested. Thank you for your patience.


If the wheels on your bin are broken please ensure that it is empty and accessible or we will be unable to remove the bin.