Complaints

West Lothian Council is committed to providing high-quality customer services. We value complaints and use the information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us.

West Lothian Council Complaints Procedure

You can review our Complaints Procedure (PDF) [1MB] (opens new window) prior to submitting a complaint.

Customer Notice: If you do not receive an email and confirmation message once you submit the form below, the form has not been sent and we will not receive your complaint. If this does happen please try to submit the form again.

Make a complaint

If you wish to make a complaint, please use the council's dedicated complaints form.

What happens when I have complained?

We will always tell you who is dealing with your complaint. Our complaints procedure has two stages:

Alternative Complaint Methods

The council have alternative methods by which you can make a complaint, should you not wish to submit it online.

Annual Complaint Performance Reports

West Lothian Council's Annual Complaints Performance Reports available for download.