Contacting the Council

Thank you for enquiring about West Lothian Council.

We offer a wide range of online services to allow residents to:

• Request a council service
• Report an issue with a council service
• Pay for a service
• Apply for a council service
• Complain about a council service

If you cannot find what you are looking for via the links above, or using the search bar, please see the different options for submitting a specific enquiry below.

In an emergency, please call 01506 280000.

Unfortunately we are currently unable to respond to specific enquiries via social media.

Common reasons to contact the council

• Information on Applying for a Council House
• Updates on bin collections
• Report Illegal Fly Tipping
• Paying Council Tax
• School Term Dates

Customers with specific requirements

For interpretation and translation services please telephone our Customer Service Centre on 01506 280000. We also use Recite Me text speak software on our website.

Deaf or hard of hearing

British Sign Language (BSL) users can contact us direct by using the Contact Scotland Website (opens new window)

Alternatively you can use the Next Generation Text Service also known as Text Relay by dialling 18001 + 01506 280000